Privacy Policy

Introduction

Wattix Electric ('we', 'our', or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. This policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

Information We Collect

We may collect the following types of information:

• Personal identification information (name, email address, phone number, mailing address)
• Business contact information (company name, job title)
• Service-related information (property details, service requests, project specifications)
• Technical data (IP address, browser type, device information, cookies)

How We Use Your Information

• To provide, maintain, and improve our electrical services
• To communicate with you about service requests, appointments, and updates
• To improve our website, services, and customer experience
• To comply with legal obligations and industry regulations
• To send you promotional communications (with your consent, which you may withdraw at any time)

Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With trusted service providers who assist in our operations (payment processors, scheduling tools) under strict confidentiality agreements
• When required by law, regulation, or legal process (including Electrical Safety Authority inspections)
• With your explicit consent for any other purpose

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Under PIPEDA and applicable provincial laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• File a complaint with the Office of the Privacy Commissioner of Canada

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (including ESA documentation requirements), and resolve disputes. Service records may be retained for up to 7 years as required by Ontario regulations.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the 'Last Updated' date. Continued use of our services after changes constitutes acceptance of the updated policy.